Somehow, using the British grammar rules to talk about Amazon seems more appropriate. Maybe because a collective noun taking a verb in 3rd person feels more like what I've gone through. That is to say, I've had a good six responses to emails, two chats and three phone calls dealing with the idiocy that was Amazon's response to my account with them being hacked. And I feel like I've hacked my way through a jungle of stupid to write this post this afternoon.
I swear these people get my emails and can't read English. In the most recent, I go to the link that I was given, tell them the name and email my new account is under, and explain that I was told they would transfer the outstanding credit for a gift certificate.
The respondant obviously didn't read the emails and was too numb to even read the email he did have. (I say 'he' because the name was Josh, but it could have been any one of any gender, really.) At least this guy didn't blame me for their system getting hacked. (No, Amazon, I didn't give anyone my password like you accused me of.) The other thing they keep insisting is that they can't give me my order information because they can only give the fraudulent order info to the cops, but will gladly do so if I give them the information--this, after a number of explanations that I do not want that order info, I already have it as I reported the hack, and I just want to know what I've ordered and when/if it will ship.
Gah. Makes me want to reach through the phone and commit violence upon their noses with my fist. But that would be adding insult to injury, cuz obviously their mamma's dropped them collectively on their pointy lil' haids when they were babies.
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